Terms of Service

Terms Terms & Conditions

Government & Council Compliance

Where the Customer is a local council, government body, or public authority, TEKRAM acknowledges that the Customer may be subject to additional legislative, procurement, record-keeping, and transparency obligations. TEKRAM will:

• Take reasonable steps to support compliance with applicable Australian public sector obligations, including privacy, record retention, and information security requirements
• Not knowingly do anything that would cause the Customer to breach applicable procurement or governance obligations
• Cooperate reasonably with audits, information requests, or compliance enquiries relating to the TEKRAM services, subject to confidentiality and security requirements

Nothing in these Terms requires TEKRAM to comply with agency-specific policies unless expressly agreed in writing as part of an Enterprise Order Form.

1. Acceptance

By using TEKRAM, you agree to these Terms, the Privacy Policy, and the DPA (where applicable).

2. Services

TEKRAM provides hosted event and market management software on either:

• One-off event licences, or
• Recurring subscription plans (monthly or annual)

Features and limits vary by plan tier.

3. Pricing Plans & Limits

a. Plan Tiers

• Basic – limited number of events, markets, users, and stallholders
• Pro – increased limits and advanced features
• Enterprise – unlimited or custom limits with enhanced support

Specific limits (including stallholder caps, users, event dates, and locations) are defined at time of purchase or on the website.

b. One-Off Events

One-off event licences apply to a single event or date range and expire automatically after the event concludes.

4. Billing, Annual Discounts & Cancellations

• Subscriptions are billed in advance.
• Annual subscriptions may receive a discounted rate equivalent to one free month.
• Monthly subscriptions may be cancelled at any time and remain active until the end of the billing period.
• No refunds are provided for partial periods unless required by Australian Consumer Law.

5. Account Responsibilities

You are responsible for:

• All activity under your account
• Ensuring uploaded data complies with privacy laws
• Maintaining secure login credentials

6. Platform Availability & Service Levels

a. Availability

We aim to maintain high platform availability, excluding scheduled maintenance.

b. Maintenance & Outages

Access may be temporarily suspended for:

• Planned maintenance
• Security incidents
• System upgrades

c. No Guaranteed Uptime

While reasonable efforts are made, uninterrupted availability is not guaranteed.

7. Intellectual Property

TEKRAM retains all intellectual property rights. Customers receive a limited, non-transferable licence to use the platform during the subscription term.

8. Limitation of Liability

To the extent permitted by law, TEKRAM is not liable for indirect or consequential losses, including loss of data, revenue, or opportunity.

9. Termination

Accounts may be suspended or terminated for non-payment, misuse, or breach of these Terms.

10. Governing Law

These Terms are governed by the laws of Australia.

DPA Data Processing Addendum

1. Roles

• Customer: Data Controller
• TEKRAM: Data Processor

2. Processing Scope

TEKRAM processes personal data solely to provide hosted market and event management services, including event listings, stallholder applications, communications, and reporting features.

3. Security Measures

TEKRAM implements technical and organisational measures consistent with recognised information security standards to protect personal data against unauthorised access, disclosure, or loss.

4. Subprocessors

TEKRAM may engage subprocessors for hosting, analytics, communications, and payment processing. TEKRAM remains responsible for the performance of its subprocessors in accordance with this DPA.

5. Data Breach Notification

TEKRAM will notify the Customer without undue delay after becoming aware of a notifiable data breach, in accordance with the Privacy Act 1988 (Cth).

6. Data Deletion & Return

Upon termination or expiry of services, TEKRAM will, within a reasonable timeframe:

• Delete or anonymise End-User Data, or
• Return data to the Customer where technically feasible, except where retention is required by law.