Part A Privacy Policy

1. Who We Are

TEKRAM ("we", "our", "us") is an Australian-hosted market stall and event management software platform. TEKRAM is designed for market operators, councils, festival organisers, and event managers to manage stallholders, applications, payments, communications, and event logistics.

Our website address is https://tekram.com.au.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Scope

This Privacy Policy applies when you:

Visit our website
Create an account
Purchase a one-off event licence or subscription plan
Use the TEKRAM platform
Contact us for support or sales

3. Information We Collect

a. Account & Business Information

Name and contact details
Organisation name (e.g. council, operator, business)
Billing details and subscription status
Account credentials and preferences

b. Platform Usage Data

IP address and device information
Login activity and feature usage
Event, market, and stallholder configuration data

c. Customer & Stallholder Data (Client-Controlled Data)

You may upload or collect personal information relating to stallholders, vendors, or event participants ("End-User Data").

You remain the data controller
TEKRAM acts as a data processor only
We access this data solely to provide and support the platform

4. How We Use Information

We use personal information to:

Provide and operate the TEKRAM platform
Manage subscriptions, licensing, and billing
Communicate system updates and support responses
Improve platform functionality and performance
Meet legal and regulatory obligations

5. Payments

Payments are processed via secure third-party payment providers. We do not store full payment card details.

6. Disclosure & Overseas Processing

We may share information with trusted service providers for hosting, payments, analytics, and communications. Some providers may be located overseas (including the United States). Reasonable steps are taken to ensure privacy protections equivalent to Australian standards.

7. Data Security

TEKRAM applies information security practices aligned with recognised industry standards, including principles consistent with ISO/IEC 27001, without claiming formal certification. These practices include:

Risk-based access controls and least-privilege principles
Secure authentication mechanisms
Encryption of data in transit
Regular system monitoring and vulnerability management
Segregation of customer data within hosted environments

8. Data Retention

Account and subscription data: retained while active
Financial records: retained for at least 5 years
Platform logs and analytics: retained for operational improvement

9. Your Rights

You may request access, correction, or withdrawal of consent by contacting hello@tekram.com.au.

10. Complaints

We aim to resolve privacy complaints within 30 days. Unresolved complaints may be referred to the OAIC.

Part B Terms & Conditions

Government & Council Compliance

Where the Customer is a local council, government body, or public authority, TEKRAM acknowledges that the Customer may be subject to additional legislative, procurement, record-keeping, and transparency obligations. TEKRAM will:

Take reasonable steps to support compliance with applicable Australian public sector obligations, including privacy, record retention, and information security requirements
Not knowingly do anything that would cause the Customer to breach applicable procurement or governance obligations
Cooperate reasonably with audits, information requests, or compliance enquiries relating to the TEKRAM services, subject to confidentiality and security requirements

Nothing in these Terms requires TEKRAM to comply with agency-specific policies unless expressly agreed in writing as part of an Enterprise Order Form.

1. Acceptance

By using TEKRAM, you agree to these Terms, the Privacy Policy, and the DPA (where applicable).

2. Services

TEKRAM provides hosted event and market management software on either:

One-off event licences, or
Recurring subscription plans (monthly or annual)

Features and limits vary by plan tier.

3. Pricing Plans & Limits

a. Plan Tiers

Basic – limited number of events, markets, users, and stallholders
Pro – increased limits and advanced features
Enterprise – unlimited or custom limits with enhanced support

Specific limits (including stallholder caps, users, event dates, and locations) are defined at time of purchase or on the website.

b. One-Off Events

One-off event licences apply to a single event or date range and expire automatically after the event concludes.

4. Billing, Annual Discounts & Cancellations

Subscriptions are billed in advance.
Annual subscriptions may receive a discounted rate equivalent to one free month.
Monthly subscriptions may be cancelled at any time and remain active until the end of the billing period.
No refunds are provided for partial periods unless required by Australian Consumer Law.

5. Account Responsibilities

You are responsible for:

All activity under your account
Ensuring uploaded data complies with privacy laws
Maintaining secure login credentials

6. Platform Availability & Service Levels

a. Availability

We aim to maintain high platform availability, excluding scheduled maintenance.

b. Maintenance & Outages

Access may be temporarily suspended for:

Planned maintenance
Security incidents
System upgrades

c. No Guaranteed Uptime

While reasonable efforts are made, uninterrupted availability is not guaranteed.

7. Intellectual Property

TEKRAM retains all intellectual property rights. Customers receive a limited, non-transferable licence to use the platform during the subscription term.

8. Limitation of Liability

To the extent permitted by law, TEKRAM is not liable for indirect or consequential losses, including loss of data, revenue, or opportunity.

9. Termination

Accounts may be suspended or terminated for non-payment, misuse, or breach of these Terms.

10. Governing Law

These Terms are governed by the laws of Australia.

Part C Data Processing Addendum (DPA)

1. Roles

Customer: Data Controller
TEKRAM: Data Processor

2. Processing Scope

TEKRAM processes personal data solely to provide hosted market and event management services, including event listings, stallholder applications, communications, and reporting features.

3. Security Measures

TEKRAM implements technical and organisational measures consistent with recognised information security standards to protect personal data against unauthorised access, disclosure, or loss.

4. Subprocessors

TEKRAM may engage subprocessors for hosting, analytics, communications, and payment processing. TEKRAM remains responsible for the performance of its subprocessors in accordance with this DPA.

5. Data Breach Notification

TEKRAM will notify the Customer without undue delay after becoming aware of a notifiable data breach, in accordance with the Privacy Act 1988 (Cth).

6. Data Deletion & Return

Upon termination or expiry of services, TEKRAM will, within a reasonable timeframe:

Delete or anonymise End-User Data, or
Return data to the Customer where technically feasible, except where retention is required by law.

Privacy Policy