How we collect, use, and protect your information
TEKRAM ("we", "our", "us") is an Australian-hosted market stall and event management software platform. TEKRAM is designed for market operators, councils, festival organisers, and event managers to manage stallholders, applications, payments, communications, and event logistics.
Our website address is https://tekram.com.au.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies when you:
You may upload or collect personal information relating to stallholders, vendors, or event participants ("End-User Data").
We use personal information to:
Payments are processed via secure third-party payment providers. We do not store full payment card details.
We may share information with trusted service providers for hosting, payments, analytics, and communications. Some providers may be located overseas (including the United States). Reasonable steps are taken to ensure privacy protections equivalent to Australian standards.
TEKRAM applies information security practices aligned with recognised industry standards, including principles consistent with ISO/IEC 27001, without claiming formal certification. These practices include:
You may request access, correction, or withdrawal of consent by contacting hello@tekram.com.au.
We aim to resolve privacy complaints within 30 days. Unresolved complaints may be referred to the OAIC.
Where the Customer is a local council, government body, or public authority, TEKRAM acknowledges that the Customer may be subject to additional legislative, procurement, record-keeping, and transparency obligations. TEKRAM will:
Nothing in these Terms requires TEKRAM to comply with agency-specific policies unless expressly agreed in writing as part of an Enterprise Order Form.
By using TEKRAM, you agree to these Terms, the Privacy Policy, and the DPA (where applicable).
TEKRAM provides hosted event and market management software on either:
Features and limits vary by plan tier.
Specific limits (including stallholder caps, users, event dates, and locations) are defined at time of purchase or on the website.
One-off event licences apply to a single event or date range and expire automatically after the event concludes.
You are responsible for:
We aim to maintain high platform availability, excluding scheduled maintenance.
Access may be temporarily suspended for:
While reasonable efforts are made, uninterrupted availability is not guaranteed.
TEKRAM retains all intellectual property rights. Customers receive a limited, non-transferable licence to use the platform during the subscription term.
To the extent permitted by law, TEKRAM is not liable for indirect or consequential losses, including loss of data, revenue, or opportunity.
Accounts may be suspended or terminated for non-payment, misuse, or breach of these Terms.
These Terms are governed by the laws of Australia.
TEKRAM processes personal data solely to provide hosted market and event management services, including event listings, stallholder applications, communications, and reporting features.
TEKRAM implements technical and organisational measures consistent with recognised information security standards to protect personal data against unauthorised access, disclosure, or loss.
TEKRAM may engage subprocessors for hosting, analytics, communications, and payment processing. TEKRAM remains responsible for the performance of its subprocessors in accordance with this DPA.
TEKRAM will notify the Customer without undue delay after becoming aware of a notifiable data breach, in accordance with the Privacy Act 1988 (Cth).
Upon termination or expiry of services, TEKRAM will, within a reasonable timeframe:
If you have any questions about our Privacy Policy or Terms of Service, please don't hesitate to get in touch.