Onboarding Checklist

What We Need From You

To set up your organisation on TEKRAM, we'll need the following information. Expand each section to see the details — use this as your checklist to gather everything before completing the onboarding form.

Don't worry if you don't have everything right away. We can configure your system in stages. The items marked with an asterisk (*) are required to go live; everything else can be added later.

1. Organisation Details *

Organisation / business name The trading name for your market or event organisation

ABN (Australian Business Number) Required for payment processing and invoicing

Primary contact name, email, and phone number This person will be the main system administrator

Organisation logo PNG or WebP format, used in emails, invoices, and vendor-facing pages

Current Terms & Conditions The more accurate T&C'S you can provide the better for the setup process

2. Market / Event Details *

Provide the following for each market or event you operate:

Market / event name e.g. "Sunday Farmers Market", "Twilight Night Market"

Venue address Full street address, suburb, state, and postcode

Frequency and typical day e.g. Weekly on Saturdays, Monthly first Sunday, Once-off event

Operating hours e.g. 6:00 AM – 12:00 PM, or vendor setup time + public hours

Upcoming event dates A list of confirmed dates you'd like published for bookings (we can also generate recurring dates)

Maximum stall capacity Total number of stall sites available at this venue

3. Stall Sites & Pricing *

Tell us about the types of stall sites you offer:

Stall types and sizes e.g. Standard (2m × 1m) at $60, Large (6m × 3m) at $120, Food Vendor at $100 — list each variation

Number of each site type e.g. 30 × Standard, 5 × Large, 10 × Food Vendor

Pricing per site type (inc. GST) We'll configure pricing per stall type; each type can have its own price

Slots consumed by larger sites e.g. a Large site may use 2 booking slots from your total capacity

Site amenities Which sites have power? Water access? Shade? We can tag these per site.

Booking Buffer SettingsHow far out can bookings be made (e.g. 12 months ahead)? When is the cutoff to stop bookings (e.g. 7 days prior to event)

4. Add-Ons & Extras

Optional extras that vendors can select when booking:

Electricity access — available? Price (inc. GST)? e.g. $20 per event for 10A power

Table hire — available? Price (inc. GST)? e.g. $10 per trestle table

Gazebo hire — available? Price (inc. GST)? e.g. $30 per gazebo

Gazebo weights — available? Price (inc. GST)? e.g. $10 per set

Any other add-ons? Let us know if you offer anything else — we can add custom add-ons

5. Payment Configuration *

Stripe details If you already have a Stripe account, we'll need the API keys to connect TEKRAM to your account. If not, we can help you set one up.

GST rate Standard is 10% for Australian businesses. Confirm if your prices are inclusive or exclusive of GST.

Payment terms e.g. "Payment due 14 days prior to market day" — this appears on vendor communications and is used for system settings

Do you accept manual payments? Cash, bank transfer, cheque — we can enable manual payment recording alongside online payments

6. Vendor Application Preferences

We can customise what information vendors must provide when applying:

Required documents Public liability insurance, food safety certificates, food licences, Blue Cards — which are mandatory for your events?

Product categories What vendor categories do you accept? e.g. Food – Hot, Arts/Crafts, Fashion, Services, Fresh Produce

Terms and conditions Provide your market rules, cancellation policy, and any terms vendors must accept. We'll embed these in the application form.

Any custom questions? e.g. "Do you require vehicle access to your stall?", "Are you a returning vendor?" — we can add custom fields

7. Branding & Communications

Brand colour (hex code) Your primary brand colour — used in emails, buttons, and system accents

Social media links Facebook, Instagram, LinkedIn — displayed in your public directory and email footers

Public website URL (if applicable) We can link back to your existing website, or TEKRAM can serve as your primary market page

8. Manager Access & Users

Who needs manager access? List the names and email addresses of all staff who should have access to the Manager Portal

Who needs finance access? List the names and email addresses of all staff who should have access to the Manager Portal

Permission levels Should all users have full access, or should some be limited to check-in only?

That's it! Once you've gathered this information, complete the onboarding form or send all information through to us and we'll have your system configured and ready to go — typically within 5 business days and ready for testing.

Complete the Onboarding

IntroducingTEKRAM

What We Need From You

1. Organisation Details *

2. Market / Event Details *

3. Stall Sites & Pricing *

4. Add-Ons & Extras

5. Payment Configuration *

6. Vendor Application Preferences

7. Branding & Communications

8. Manager Access & Users

Introducing
TEKRAM