Frequently Asked
Questions

Yes. Underneath the market language, TEKRAM is an engine for allocating finite physical space on a recurring schedule to people who must be compliance-verified, invoiced and checked in. That describes a market, but it equally describes an agricultural show, a council hall diary, an annual caravan site register, an exhibition floor, a marina and a storage yard. We have a page for each — see Industries.

Yes, and it happens at setup rather than being something you configure yourself. “Stallholder” becomes exhibitor, trade site holder, site holder, berth holder or hirer. “Market date” becomes show day, session or stay. “Stall” becomes booth, bay, pitch or space. Your portal, your emails and your public pages all use your industry’s language — your applicants never see market terminology.

No, and we’d rather be straight about it. We don’t connect to Booking.com, Wikicamps or any channel manager, and we don’t do nightly dynamic pricing — so for overnight tourist traffic your existing park management system is the right tool. Where TEKRAM fits is the annual and long-stay side: held sites, monthly invoicing, amperage counted as a real pool, sites allocated by length, and insurance that chases itself. That’s the part most park systems handle poorly.

No. We don’t do delegate registration, badge scanning, session management or lead retrieval, and we’re not trying to. TEKRAM is the exhibitor side: booth applications, floorplan allocation, furniture and power ordering as add-on stock, insurance certificates, invoicing and an exhibitor directory. Keep your ticketing platform for attendees and use TEKRAM for the exhibitors you’re currently managing in a spreadsheet.

That’s one of the things TEKRAM does best. A recurring hirer is what we call a permanent holder: their space is held for them, their rate can be discounted, and a whole month of bookings is raised as one linked batch with a single invoice and a single due date. Miss the due date and the reminders go out on their own. Certificates of currency are tracked with automatic expiry chasing, and you can block a booking where cover has lapsed.

TEKRAM manages the allocation of physical space to people who book it, pay for it and have to prove they’re insured. It was built for Australian market operators and it now runs showgrounds, agricultural shows, council venues, annual caravan sites, exhibition floors and storage yards. If you allocate numbered spaces on a recurring basis, TEKRAM replaces the spreadsheet, the email chain, the insurance folder and the shoebox of receipts with one platform that runs most of it without you.

TEKRAM handles the full vendor lifecycle — from online applications and approvals through to bookings, payments, and market day check-in. Vendors get their own self-service dashboard. You get a manager portal with everything you need at a glance. The result is less email, less chasing, and far less admin every single week.

Yes. Your manager dashboard shows live booking statuses, payment confirmations, check-in progress, and revenue summaries. You can filter by event date, market location, or vendor — so on market day you always know exactly where things stand without having to ask anyone.

Absolutely. TEKRAM includes an integrated stallholders directory that lives on your market microsite. As soon as a vendor books and pays for an event, their profile — including logo, product description, social media links, and website — goes live on the directory for that date. Customers can browse who's attending before they arrive, and vendors love the extra exposure. The directory can also be embedded on external websites.

Yes — approved vendors get a dedicated dashboard with their own secure login. From there they can update their profile, book and pay to attend upcoming events, view their booking history, and receive push notifications from the market manager. It's fully self-service, which means less back-and-forth for you.

Yes. Basic covers 1 event location, Professional up to 3, and Enterprise up to 5. Each location has its own event schedule, stall types, pricing, capacity and vendor roster, all managed from the one portal. Enterprise also includes a custom domain microsite (e.g. Markets.YourBusiness.com.au) and a cross-location waitlist so a vendor turned away at one market can be offered a space at another.

Yes. Professional and Enterprise plans include broadcast email plus dashboard announcements — push a message straight to every vendor’s dashboard for market day reminders, policy updates or weather alerts. You can target all approved vendors, pending applicants, or just the vendors booked on a particular date, and every send is stored with its delivery status so you can read back exactly what went out. Enterprise customers get all of it under their own branding.

TEKRAM offers three subscription tiers — Basic ($175/month), Professional ($295/month), and Enterprise ($625/month). All prices include GST. Annual plans are available on every tier and include one month free — you pay for 11 months and get 12. Each plan also carries a one-off setup fee ($495 Basic, $995 Professional, $1,995 Enterprise) covering full configuration of your markets, dates, site types, pricing and add-on stock, migration of your existing vendor list, and your own written operations manual. Plans are designed around the scale of your operation — event locations, events per month and stallholder capacity.

Basic suits smaller or newer markets — up to 1 event location, 2 events per month and 30 stallholders, with 1 authorised portal user. It covers the essentials: online vendor applications, Stripe payments, booking management, mobile check-in, automatic document expiry notices, a printable run sheet and a stallholders directory, all under TEKRAM branding. Professional steps up to 3 event locations, 6 events per month, 150 stallholders and 2 authorised portal users, and adds the parts that save real time — permanent stallholder monthly billing, automatic release of unpaid bookings to your waitlist, add-on stock control, invitation-only dates, booking transfers and credits, incident records, compliance tracking with expiry alerts, on-site cash recording, broadcast communications and Xero-ready exports. White-label branding is available on Professional as a +$55/month add-on including GST. Additional portal users are $25/month each on any plan.

Enterprise is built for large-scale operations. On top of everything in Professional you get up to 5 event locations, 12 events per month, 500 stallholders and 5 authorised portal users; your own branding throughout with no white-label add-on needed; a custom domain microsite; custom email templates and portal branding; bulk monthly roll-over for permanent stallholders; the bulk credit generator for cancelled events; a cross-location waitlist with priority queue management; visual site and stall mapping; an optional direct Xero sync; on-demand financial CSV exports; custom onboarding and data migration; and 2 custom feature requests per year subject to feasibility review.

By default, Basic and Professional plans display TEKRAM branding on vendor-facing pages, emails, and the stallholders directory. The white-label add-on, available on Professional for +$55/month including GST, removes all TEKRAM branding and replaces it with your own — your logo, your colours, your name. White-label branding is included as standard on Enterprise.

Monthly plans have a one-month minimum — pay month to month and cancel anytime. Annual plans are billed as 11 months instead of 12, so the twelfth month is free, and can be paid upfront or arranged as instalments. The one-off setup fee is charged at the start on either option. There are no lock-in contracts beyond the agreed billing period, and we'll always work with you if circumstances change.

Yes. You can upgrade at any time and the change takes effect immediately. Downgrades on annual plans are assessed based on where you are in the billing cycle and we'll always work with you to find the right outcome — we'd rather keep you on the right plan than lose you entirely.

TEKRAM supports online card payments through Stripe — vendors pay to book their stall directly through the platform. Professional and Enterprise plans also include on-site cash payment recording, so market day cash transactions can be logged and tracked in the same system. Everything ends up in one place for your reporting.

No. TEKRAM does not take any commission or percentage of your vendor payments. You keep 100% of what vendors pay you, minus Stripe's standard merchant processing fees (which go directly to Stripe, not TEKRAM). Your TEKRAM subscription is a flat monthly or annual fee — completely separate from your revenue.

Yes — to accept online vendor payments you'll need a Stripe account, which is free to create and takes around 10 minutes to set up. Stripe pays out directly to your nominated bank account. If you don't have one yet, we'll guide you through the setup as part of your TEKRAM onboarding.

Stripe's standard Australian rate is 1.7% + 30¢ per successful domestic card transaction (international cards are higher). These fees are charged by Stripe directly and are not set by or paid to TEKRAM. You can pass these fees to vendors or absorb them — that's entirely your call and can be configured in your stall pricing.

Yes. Professional and Enterprise plans export your invoices in Xero's own import format — they arrive as drafts, you approve them in bulk, and each one carries the Stripe payment reference so it reconciles straight against your payout. Your vendor list exports as Xero contacts too, so nobody gets retyped. Enterprise customers can go further with an optional direct sync: once connected to your Xero organisation, invoices push across automatically, already GST-split and marked paid where payment has cleared. We configure the connection for you as part of onboarding.

Every booking produces a GST-inclusive tax invoice that meets ATO requirements — your ABN, the GST component stated clearly, and a unique reference. Vendors download theirs from their own dashboard on a secure link and it prints cleanly to PDF. Any promo code or credit appears as its own discount line rather than being quietly netted off, so your reporting and your bookkeeper both see the real numbers. Reports separate gross revenue, net revenue and net profit excluding GST, with a GST summary for the period.

Vendors apply through a branded online application form on your market microsite. The form captures everything you need — business details, product category, stall size requirements, uploads (photos, certificates, permits), and more. Applications land in your manager portal for review. You approve or decline with one click, and the vendor is notified automatically.

Yes. If you're migrating from another system or a spreadsheet, we can import your existing vendors via CSV at setup. This is currently managed by the TEKRAM team as part of your onboarding — we'll map your data across and get everyone set up with their login credentials before you go live. Bulk import tools for market managers are on the roadmap.

Vendors have their own secure login to a self-service dashboard where they can: update their business profile and logo, browse and book upcoming event dates, pay for their stall online, view their booking history and payment receipts, manage stall size and add-on preferences (electricity, tables, gazebo hire), and receive broadcast messages from the market manager. It's designed to be simple enough that even the least tech-savvy stallholder can use it without calling you.

Yes — waitlist management is included from the Professional plan up. When a date is at capacity, vendors add themselves to the queue and the next in line is offered the spot automatically the moment anyone cancels, with a time limit to accept before it moves on. It also runs on invitation-only dates, so vendors can register interest in events they can't self-book. Enterprise adds a cross-location waitlist and priority queue management across all your markets at once.

Yes. From the Professional plan up, non-stall participants — workshop attendees, sponsors, entertainers, charities and community groups — are held as their own registration type, separate from your stallholder roster and with their own application form. They don't need a site allocation, though you can give them one, and they appear on your run sheet and in your reporting either way. Payment is configured per registration type: switch it on to charge for a workshop place or sponsor package and it runs through the same Stripe and GST invoicing flow your stallholders use, or leave it off for free community spaces and for performers you're paying rather than charging. Costs paid out to entertainers are recorded as expenses against the event, so your reporting shows the true cost of the day.

Once you submit your onboarding form and we've confirmed your plan, our team sets up your TEKRAM account — configuring your market locations, stall types, pricing, application form, and branding. We then do a one-on-one handover session to walk you through the platform before you go live. Enterprise customers get a more comprehensive onboarding including data migration and custom configuration. Most accounts are live within a few business days of submitting your details.

Every plan includes a one-on-one onboarding session, your own written operations manual, and a support desk built into your manager portal — you lodge a request, get a reference number back, and can track it through to resolution rather than wondering whether an email was seen. We aim to respond within 3 business days on Basic, 2 on Professional, and 1 on Enterprise, which also includes phone support. Requests marked urgent because a market day is affected jump the queue on every plan. These are response targets rather than resolution guarantees, since that depends on the issue. We're Australian-based, so no offshore desks and no time zone delays.

Yes. The platform and all of your data — your account, your stallholders, their bookings and their compliance documents — are hosted on servers located in Australia. Data is encrypted in transit (HTTPS/TLS) and at rest. Payments are handled entirely by Stripe, so we never store card details. We operate in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. Your data belongs to you — we don't sell it, we don't share it, and we don't use it for anything other than running your TEKRAM account.

Yes — TEKRAM is fully responsive and works on any device. The check-in portal is specifically designed for mobile use on market day, so your team can check vendors in from a phone or tablet without needing a laptop. The manager portal and vendor dashboards are also mobile-friendly.

Visual site mapping lets you build a digital layout of your market grounds — plotting each stall site on an interactive map. You can assign vendors to specific sites, see at a glance what's booked and what's available, and share the map publicly so attendees know where to find their favourite stalls. This feature is included on the Enterprise plan.

We've made migration as painless as possible. We can import your existing vendor list from a CSV, and our onboarding process is structured around getting you live quickly without disrupting your current event schedule. Enterprise customers get dedicated migration support. For most operators, the switch takes less than a week from sign-up to go-live.